Compare Mouseflow and Smartlook 
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
Free 500 Sessions Per Month
$0.00
Mouseflow
Star Rating
(689)4.6 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Sessions Per Month
Free Trial is available
Browse all 5 pricing plansSmartlook
Star Rating
(873)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansMouseflow vs Smartlook
When assessing the two solutions, reviewers found Smartlook easier to use, set up, and administer. Reviewers also preferred doing business with Smartlook overall.
- Reviewers felt that Smartlook meets the needs of their business better than Mouseflow.
- When comparing quality of ongoing product support, reviewers felt that Mouseflow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Smartlook over Mouseflow.
Pricing
Entry-Level Pricing
Mouseflow
Free Forever
Free
500 Sessions Per Month
Start spotting friction and drop-offs on limited traffic.
- 1 website project
- 1 conversion funnel analytics
- 1 month data retention
Smartlook
Free
$0.00
For small projects
- 3000 sessions per month
- 1 month data history
- 10 events definitions
Free Trial
Mouseflow
Free Trial is available
Smartlook
Free Trial is available
Ratings
Meets Requirements
8.8
515
8.9
656
Ease of Use
8.8
524
8.9
662
Ease of Setup
9.0
340
9.1
459
Ease of Admin
9.0
281
9.1
451
Quality of Support
9.0
407
8.8
470
Has the product been a good partner in doing business?
8.9
252
9.0
385
Product Direction (% positive)
8.6
467
9.0
620
Features by Category
Metrics
8.5
169
8.8
157
8.4
169
8.7
78
8.4
178
8.5
153
8.4
171
8.6
149
7.9
157
8.6
130
7.8
144
8.2
65
7.7
144
8.4
68
8.2
159
8.6
126
7.9
159
8.7
126
Reporting
Feature Not Available
8.8
149
7.7
147
8.5
63
Feature Not Available
8.6
121
7.5
146
8.6
117
7.7
154
8.3
108
7.7
141
7.8
18
8.0
157
8.7
119
Other
Feature Not Available
8.7
135
Feature Not Available
8.6
109
Feature Not Available
Feature Not Available
7.7
136
8.5
91
Feature Not Available
8.4
90
7.0
123
Feature Not Available
Feature Not Available
8.3
91
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.5
116
8.4
208
7.6
118
8.6
100
8.1
145
8.8
316
8.3
137
Feature Not Available
User Identification
Not enough data
Feature Not Available
Not enough data
8.4
59
Not enough data
8.7
64
Tracking & Reporting
Not enough data
8.3
64
Not enough data
8.6
69
Not enough data
8.5
60
Not enough data
8.6
77
Not enough data
8.9
72
Not enough data
8.7
74
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
User Behavior
8.7
233
|
Verified
9.1
221
|
Verified
8.7
231
|
Verified
8.9
205
|
Verified
7.9
217
|
Verified
8.4
166
|
Verified
A/B Testing
7.7
176
|
Verified
8.4
126
|
Verified
6.8
139
|
Verified
8.0
86
|
Verified
8.0
183
|
Verified
8.3
124
|
Verified
7.4
142
|
Verified
8.3
104
|
Verified
Visitor Information
7.9
193
|
Verified
8.4
167
|
Verified
7.8
175
|
Verified
8.4
125
|
Verified
Agentic AI - Session Replay
7.8
6
Not enough data
Product Analytics
7.3
60
Feature Not Available
7.9
65
8.7
109
7.4
64
8.5
91
8.0
67
8.7
97
7.9
53
8.4
72
7.3
54
8.1
44
7.7
52
Feature Not Available
7.3
55
8.9
83
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.3
87
Not enough data
8.4
99
Not enough data
8.3
88
Not enough data
7.8
80
Not enough data
7.8
80
Not enough data
Feature Not Available
Not enough data
Administration
7.8
74
Not enough data
7.2
75
Not enough data
7.6
78
Not enough data
Generative AI
6.5
43
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.6
11
Not enough data
7.4
11
Not enough data
7.7
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
Agentic AI - Customer Journey Mapping
8.7
5
Not enough data
Generative AI
6.3
10
Not enough data
6.7
10
Not enough data
Survey Management
7.6
21
Not enough data
7.6
22
Not enough data
8.0
23
Not enough data
8.1
23
Not enough data
Process Management
7.9
22
Not enough data
7.9
21
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
System Management
8.7
20
Not enough data
Feature Not Available
Not enough data
Agentic AI - Heatmap Tools
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Analysis
8.2
226
8.6
252
8.0
201
8.5
229
8.3
221
8.4
220
8.2
210
8.5
207
8.4
231
8.7
140
Reporting
9.1
260
8.7
279
8.9
260
9.1
312
8.7
239
9.0
275
8.1
208
8.4
223
Marketing Operations
6.9
73
Not enough data
8.0
81
Not enough data
7.9
82
Not enough data
8.1
77
Not enough data
7.0
69
Not enough data
Feature Not Available
Not enough data
Campaign Activity
7.8
83
Not enough data
8.2
92
Not enough data
7.4
76
Not enough data
7.5
75
Not enough data
7.5
74
Not enough data
Feature Not Available
Not enough data
Agentic AI - Marketing Analytics
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
Metrics
Not enough data
8.8
34
Not enough data
8.5
33
Not enough data
8.1
29
Not enough data
8.0
29
Not enough data
8.5
28
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
9.0
29
Not enough data
8.9
33
Personalization
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
8.9
30
Administration
Not enough data
8.9
41
Not enough data
Feature Not Available
Not enough data
8.9
45
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Mouseflow and Smartlook are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Mouseflow is categorized as E-Commerce Analytics, Marketing Analytics, Enterprise Feedback Management, and Customer Journey Mapping
Smartlook is categorized as Mobile App Analytics and Mobile App Optimization
Reviews
Reviewers' Company Size
Mouseflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.4%
Computer Software
7.4%
Retail
5.1%
Information Technology and Services
4.8%
Health, Wellness and Fitness
3.9%
Other
68.3%
Computer Software
10.4%
Information Technology and Services
8.2%
Marketing and Advertising
7.9%
Retail
5.4%
Internet
4.9%
Other
63.2%
Discussions
What is Mouseflow used for?
2 Comments
JM
Mouse flow is a behavioural analytic solution to help identify and work out friction on your web pages. Read more
What is Mouseflow used for?
1 Comment
RV
Mouseflow is a web analytics tool that is used for tracking and analyzing user behavior on the websites. It also provides insights into how visitors interact...Read more
Refund Policy
1 Comment
EC
Hi George,
Eddie here from Mouseflow.
Let me start off by saying that we appreciate having you around, and while you didn't choose to stay with us...Read more
How can I exclude myself from the recordings?
2 Comments
JM
Hi Enrico,
thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.
You can also open...Read more
Is there any reason why smartlook would not record some portions of the user session?
1 Comment
Official Response from Smartlook
Hi Inbaraj,
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at...Read more
What's the best approach for using smart look for mobile app optimisation ?
1 Comment
Official Response from Smartlook
Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
